Shipping policy

SHIPPING POLICY

Last updated: September 2, 2026

Thank you for shopping with AWSM Prints. Every print is prepared, inspected, and securely packaged in Latvia before shipment.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Custom and personalized prints may require additional time for artwork preparation, customer approval, or production. Any expected delay will be communicated to you by email.

Business days do not include weekends or public holidays. Processing times may be longer during holidays, promotional periods, or periods of unusually high demand.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• Europe: 3–7 business days
• United States and Canada: 5–10 business days
• Rest of the world: 7–14 business days

Delivery times are estimates and are not guaranteed. Customs processing, severe weather, carrier disruptions, public holidays, or an incorrect delivery address may cause delays outside our control.

SHIPPING COSTS

Available shipping methods and their costs are displayed at checkout before payment.

Free shipping may be available for qualifying orders or destinations when displayed on our website or at checkout. Any applicable minimum order value is calculated after discounts and before import taxes or duties.

ORDER TRACKING

When your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link, where tracking is available.

Please allow up to 48 hours for the carrier’s tracking information to update after receiving your dispatch confirmation.

CUSTOMS, DUTIES, AND IMPORT TAXES

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees, or other local charges.

Unless explicitly stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient. AWSM Prints does not control these charges and cannot predict their amount.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible at support@awsm-prints.com. We cannot guarantee that an address can be changed after production or dispatch has begun.

If a parcel is returned because the address was incorrect, incomplete, unclaimed, or refused, the customer may be responsible for the cost of reshipping it. Any refund will be handled according to our Returns & Refunds Policy and applicable consumer law.

DELAYED OR LOST PACKAGES

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier first.

You can also contact us at support@awsm-prints.com with your order number. We will help investigate the shipment with the carrier.

A parcel is not considered lost until the carrier has completed its investigation or officially confirmed the loss.

DAMAGED PACKAGES

Please inspect your order upon delivery. If the print or packaging arrives damaged, contact us as soon as reasonably possible at support@awsm-prints.com.

Please include:

• Your order number
• Photographs of the damaged product
• Photographs of the outer and inner packaging
• A photograph of the shipping label

Please retain the product and packaging until the claim has been resolved. Depending on the circumstances, we may arrange a replacement, repair, or refund in accordance with our Returns & Refunds Policy and applicable law.

MULTIPLE PACKAGES

Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number.

CONTACT

For questions concerning shipping or delivery, please contact:

AWSM Prints
Email: support@awsm-prints.com
Country of operation: Latvia